T-Mobile Contact Number

T-Mobile Contact Number
Contact information for all T-Mobile customer enquiries
Looking for the phone number for the T-Mobile Customer services team & other departments such as complaints? The Dial2Donate T-Mobile Contact Number will connect you directly to T-Mobile Customer Services department.
Click2Call0843 504 0389

”A large percentage of the call cost will be donated to a local appeal”

T-Mobile customer service number

Responsible for millions of customers across the UK, the T-Mobile contact number is constantly dealing with queries from consumers. Having been one of the most prominent networks in the UK for a number of years, their calls centres can deal with thousands of phone calls every day. These calls come from people needing to get in touch with the company for a variety of different reasons.

For the last few years, all of the T-Mobile customer service numbers have been operated by EE. This change comes as a result of their merger with Orange, and currently T-Mobile only operates on the 3G band and only existing clients are classed as T-Mobile customers. Anyone signing up for a new service now has to do so with EE.

However, this has not stopped the T-Mobile phone number being one of the most dialled around. Managing questions about Pay As You Go (PAYG) and contracts, as well as mobile broadband and business accounts, their contact centre staff generally receive positive reviews on independent polls. The team are normally able to deal with any matter quickly and effectively.

Like their main rivals Vodafone and O2, T-Mobile have attempted to move some of their customer support towards online portals. The idea that this would eventually replace the phone number as the main way for consumers to get in touch with the company has proved to be misguided, however. Undeniably, FAQs, live chat and e-mail correspondence do have their place in modern day customer service. However, most experts seem to agree that calling the T-Mobile contact number remains the easiest and fastest way to have a problem resolved.

Common reasons why people call the T-Mobile contact number

I'd like to move my T-Mobile account over to EE - how can I do this?

Currently, T-Mobile customers are stuck in a state of limbo. Originally, the plan was for EE to phase out both the T-Mobile and Orange brands immediately – but this strategy was put back due to public outcry.

However, while existing subscribers are with T-Mobile, they are gradually be migrated over to EE – and, indeed, most correspondence with the company comes with EE branding. However, if you wish to be with EE for your contract, you can do so by simply upgrading your service from 3G to 4G. There may be extra costs for this, but the T-Mobile customer service agent will be able to talk you through this.

How can I cancel my T-Mobile contract?

Like most mobile networks, T-Mobile prefers that all cancellations are made over the phone. This preference is usually so that the company can attempt to keep you with them through discounts, offers, promotions and upgrades.

Once you get through to T-Mobile’s customer support team, simply ask to be patched through to retentions. The retentions team deal with ending contracts, and are also the staff that can offer the largest discounts.

If you are certain you want to leave T-Mobile or they simply do not offer you a package that you deem acceptable, they will be able to cancel you contract there and then over the phone. They will advise on what future fees may be applicable for you, and organise for a confirmation letter to be sent outlining these also.

How can I make a complaint about T-Mobile?

Although they do offer complaints forms through their website, many people on social media seem to think that these are ineffective ways of getting a matter resolved. Any online correspondence usually requires an enormous amount of time to be dealt with, and this can serve to irritate you further or make the problem even worse.

If you call the T-Mobile contact number in order to make a complaint, their support staff should be able to either offer an immediate resolution or will be able to investigate further. They will inform you of what steps you should take and what the time frames involved are.

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Address Details:
UUnited Kingdom, Hatfield
Phone: 0843 504 0389
Fax:
E-mail:
Website: www.t-mobile.com
Opening Hours:
Monday - Friday 08:00am - 22:00pm
Saturday - Sunday 08:00am - 20:00pm

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