Southern Electric Contact Number

Southern Electric Contact Number
Contact information for all Southern Electric customer enquiries.
Looking for the phone number for the Southern Electric Customer services team & other departments such as complaints? The Dial2Donate Southern Electric Contact Number will connect you directly to Southern Electric Customer Services department.
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0843 504 0501

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Southern Electric customer service number

As one of the UK’s largest providers of gas and electric, it is natural that the Southern Electric contact number receives thousands of calls from their customers who are experiencing some issue that needs resolving. As with any utilities company, their products are vital to the smooth running of any home, and thousands of families depend on Southern Electric for their warmth, power and happiness. Thankfully, they do have some of the highest satisfaction ratings of any company in the UK and seem to be continually adding new subscribers to their business.

However, although the majority of people experience no problems with their Southern Electric service, there are always going to be cases in which people experience problems. In some cases – such as electric faults, gas leaks or billing issues – these are likely to be the company’s fault. In others – such as missed payments and some home emergencies – these are problems created by the customer. However, regardless of whatever has prompted the call, the Southern Electric helpline should be able to offer prompt assistance in the matter.

As with the majority of companies these days, Southern Electric have attempted to move much of their customer service towards their website. Online support portals have proved popular with certain people, but they only seem to be able to offer assistance for some aspects. They don’t appear to offer the kind of help that most customers require. Especially if your query is time-sensitive or requires urgent assistance, it is recommended that you call the Southern Electric phone number, where staff can immediately intervene and resolve whatever matter you are experiencing.

As Southern Electric has grown over the years, so have their UK call centres. The organisation is now responsible for the employment of thousands of contact agents, divided into unique teams that can accurately assess the needs of each caller and provide the assistance they require.

Common reasons people call the Southern Electric contact number

I am moving home - what do I need to do to sort out my Southern Electric account?

Moving house can be stressful for a multitude of reasons. Changing your billing address on all of the accounts you have signed up for is just one of the many hurdles that need to be overcome before you’re settled in your new home. Thankfully, the Southern Electric team understand that going through this process can be an enormously time-consuming and annoying procedure. Southern Electric helpline staff will do their best to make sure that your call is dealt with as quickly as possible.

Upon calling, you will need to give your account details, and answer any relevant security questions asked of you. From there, a member of the Southern Electric customer service number team will simply be able to arrange to have your address changed from whichever date you require.

From then on, your future billings and correspondence will be sent to your new address. Although this can also be done online by the use of a contact us form, the slow turnaround of using this method means that it can result in more uncertainty and stress whereas a call to the Southern Electric contact number should set your mind at rest instantly.

How can I lodge a complaint about Southern Electric?

While most people have few problems with Southern Electric, there are always going to be times when the company or one of its employees manages to upset a customer enough to make them want to lodge a complaint. All businesses have procedures in place in order to deal with these issues, and utility companies are widely perceived to be among the best at processing these matters.

The quickest and easiest way to have a Southern Electric complaint resolved is to call their contact number and have a member of their customer service staff deal with the issue. After listening to your issue, they will be able to provide information on how the company plan to resolve the matter. This may happen immediately over the phone, or in other cases it may require further investigation – and in the case of the latter, they should be able to arrange to keep you abreast of how this is going.

If you feel that Southern Electric’s helpline staff are not properly dealing with your issue, or that the business complaint procedure is unfair, you can pass this on to an industry ombudsman. Acting as an independent adjudication panel, the Southern Electric contact number team are legally obliged to inform you on how you can escalate your matter to the watchdog for further investigation.

How can I resolve a matter relating to Southern Electric billing and payment?

Problems with billing and payment can happen to anyone with any company. Judging by reactions on social media, Southern Electric’s customer service team are incredibly understanding when it comes to the unique financial circumstances that may mean you are presently unable to pay your bill, and they are likely to be able to assist you in resolving the matter.

In most cases, the customer service agent will be able to draw together a repayment plan, as well as detailing how this will affect your future service from Southern Electric. They should also be able to give advice on how you can reduce your bills in the future and come up with payment solutions that are suited to your needs.

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Address Details:
United Kingdom, Perth
Phone: 0843 504 0501
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Opening Hours:
Monday to Friday 8am to 8pm
Saturday 8am to 2pm

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