Santander customer service number
Now one of the largest banks in the UK, it is no surprise that the Santander contact number has to deal with thousands of calls each and every day from their customers. Being vital to the financial well-being of millions of customers across Britain, the organisation offers a full range of products aimed at every aspect of the market.
The majority of calls made to the Santander customer service number are believed to get related to savings and current accounts held with the company. These calls are because this is reportedly the main way through which people interact with the company.
However, the Santander contact number also has dedicated teams for each of its other departments – with insurance, business and mortgages being some of their most popular products alongside personal loans and credit cards. With each section of the call centre being specially trained in their unique department, their staff can quickly and effectively deal with almost any enquiry, no matter how specific.
Like TSB, Barclays and Halifax – as well as almost every other major financial institution in Britain – Santander have been quick to try and move the majority of their customer service and support over to their website. This situation is largely a cost-cutting exercise, with the business hoping that they will eventually be able to employ fewer contact agents as customer deal with their issues themselves.
Critics have pointed out that e-mail correspondence, FAQ guides and live chat lack the same immediacy that phone-based customer service offers. This opinion seems to be backed up by feedback from clients on social media. Many people point out that the Santander helpline has been able to provide a solution where the website was unable to provide accurate assistance.
Thankfully, despite this move away from telephone support, Santander have maintained an extensive amount of UK based call centres to deal with the enquiries of anyone ringing with a problem. According to independent polls and consumer review websites, Santander customer service is among the best in the banking industry.