Natwest Contact Number

Natwest Contact Number
Contact information for all Natwest customer enquiries
Looking for the phone number for the Natwest Customer services team & other departments such as complaints? The Dial2Donate Natwest Contact Number will connect you directly to Natwest Customer Services department.
0843 504 0348

"A large percentage of the call cost will be donated to a local appeal"

Natwest customer service number

Despite not being one of the largest financial institutions in the country, Natwest is still a bank responsible for millions of accounts across the UK. The bank’s widespread service is why the Natwest contact number is one of the most dialled of any helpline in the country. Thankfully, their British based support staff can deal with these calls quickly and easily, and are widely believed to be among the best in the industry. According to independent consumer reviews sites, the Natwest customer service team are among the most effective around.

Much like their previous owned the Bank of Scotland and other rivals such as RBS and TSB, the Natwest customer service strategy over recent years has been to attempt to move their support structure over to their website. The transition is due to a number of reasons – but the main one appears to be an attempt to cut costs. However, the majority of users of the e-mail contact forms and live chat functions offered by this method of communication fails to offer the same level of assistance as the traditional methods.

Given the long turnaround times when logging an issue online, anything that is either time-sensitive or requires urgent assistance should normally use the Natwest phone number. Members of the helpline team have far ranging powers to offer assistance and provide a resolution to problems. So, whatever matter is troubling you, it could be sorted out within moments – as opposed to days when using any other platform.

Of course, given the amount of different products that Natwest now offer to consumers, their call centre has had to change similarly to suit this. When calling the central Natwest phone number now, anyone who is dialling for a specific query will be redirected to individual teams within the call centre who are specifically trained to deal with each issue. Separate staff are responsible for their personal account, business, credit card and mortgage divisions, with each of these able to deal with complaints, queries and any other matter that may be bothering you.

Common reasons why people call the Natwest contact number

I'm having an issue with my Natwest credit card - can the customer service team help?

As with all banks, Natwest have made an incredibly profitable business out of offering various forms of loans to their customers. The most financially rewarding of them all is personal and business credit cards. Thankfully for their customers, Natwest offer some of the best rates around, and appear to be extremely flexible in the repayment plans they offer to consumers.

If you are having problems making the agreed repayments on your credit card, the best way to approach the matter is to speak to a member of the Natwest phone number team. From there, the customer service agent that you are connected to will be able to offer tailored advice and come up with a solution that suits both parties.

Similarly, if you are interested in taking out a credit card with the company, their sales staff will be able to walk through the entire process with you. Although credit card applications are available through their website, the Natwest helpline number staff will be able to assess your own unique needs and provide assistance on finding the correct service for you and your circumstance.

My Natwest card has been lost or stolen - what can I do?

Having a card stolen por accidentally losing it is something that happens to everyone at one point or another. All banks have processes put in place to deal with this, but Natwest appear to far outstrip the majority of their rivals in the range of options available to customers.

Once you call the Natwest contact number in order to report a lost or stolen card, their helpline team will immediately send out a replacement to you. This normally takes between 3 and 5 business days, and your old card will be cancelled – meaning whoever now has possession of it will not be able to use it. They will also check for any potential card fraud that has taken place in the meantime. if necessary, you may also be passed on to the Natwest phone number’s fraud division.

One of the main problems with losing you debit card or credit card is the fact that you are normally left without cash for a few days. However, Natwest have a service in place that allows you to withdraw emergency cash out of any Natwest ATM. This can be arranged by the customer service agent, and you should be able to withdraw up to £300 depending on your situation.

I need to make a complaint about Natwest - how do I go about this?

Most companies seem to prefer that complaints against them are logged online these days. However, most experts seem to agree that this is more hassle than it is worth for the customer. As well as taking a number of days to hear anything back from the e-mail or form, there is a chance that your issue will go completely ignored. There is also the problem that anything that requires urgent assistance will likely not be acted upon for a number of days.

If you have any problem with Natwest, it is recommended that you complaint by using their customer service number. Each division of the Natwest call centre has staff who are specifically trained to deal exclusively with this. The chances are that they will be able to either provide an immediate resolution, or can offer further steps towards making things right.

If you are still unsatisfied with how the company have treated you, there are further actions that can be taken. The member of the Natwest contact number staff that you speak to should be able to provide information around escalating your complaint to an industry ombudsman and what information that you will need to offer if you do decide to use this course of action.

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Address Details:
United Kingdom, London
Phone: 0843 504 0348
Opening Hours:
Monday - Friday 08:00am - 20:00pm
Saturday 09:00am - 17:00pm
Sunday 10:00am - 16:00pm

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