Marks and Spencer customer services number
As one of the most recognisable names on the British high street, the Marks and Spencer contact number is in constant demand from consumers needing to talk about an issue with the company. Much like John Lewis, the business has a long history in providing the best in consumer support for anyone who has purchased anything from the company. This commitment can be through their clothes, homeware or M&S food. This commitment to putting the customer first is one of the many reasons that Marks and Spencer have been one of the most important organisations in the UK for the best part of a century.
Having stores across the country that each deal with customer service on their own, the central Marks and Spencer phone number is still responsible for dealing with thousands of callers each month. That fact is because they have powers that far outstrip their in-store counterparts and because M&S now do a high proportion of their sales through their website. In addition to this, they have also started to offer a number of services that they previously had not done. These additions include the M&S bank and credit card services, as well as insurance and other financial products.
There are several reasons why people call Marks and Spencer
Much like all major companies at the moment, Marks and Spencer have invested heavily in attempting to push their customer support towards their website – which is an enormous boost for many customers. However, the live-chat and e-mail contact forms that are currently in vogue do not, in the eyes of many, offer the same kind of personal and immediate assistance that most people want and require. In fact, in any matter that is time sensitive, it is recommended that you call the Marks and Spencer customer service number directly rather than using any secondary method.
The main reasons that people get in touch with the M&S helpline includes needing a refund or making a complaint about the company or one of its employees. The phone number team also deal with callers looking to make enquiries about stock. They also have people dial about opening times and regarding their local store. Thankfully their call centres are more than capable of dealing with the volume of calls that come their way. In independent consumer reviews, the Marks and Spencer contact number often comes to top of polls for the quality of their customer service.