Hermes Contact Number

Hermes Contact Number
Contact information for all Hermes customer enquiries.
Looking for the phone number for the Hermes Customer services team & other departments such as complaints? The Dial2Donate Hermes Contact Number will connect you directly to Hermes Customer Services department.
0843 504 0396

”A large percentage of the call cost will be donated to a local appeal”

Hermes customer service number

As one of the largest delivery companies ion the country, the Hermes contact number receives an incredible amount of calls each and every day. These calls are largely from people who have used the service who need to dial the helpline for further assistance or to have a general query answered. However, one of the main issues that many people have come across with Hermes is the fact that their main phone number can be incredibly difficult to find, and the structure of the company only exacerbates this.

However, despite the complaints about getting in contact with the company, the Hermes customer service number has recently improved their performance. This improvement gets echoed by the fact that the company now have a variety of call centres across the country, and now deal with hundreds of callers quickly and easily. In turn, consumer satisfaction ratings are getting better all the time.

Rivalling the likes of UK Mail and Royal Mail, the Hermes phone number operates in the same way that their competitors do. The majority of calls relate to either tracking parcels or attempts to locate lost or damaged packages, as well as complaints. Thankfully, their contact centres have been split up in such a way that allows them to accurately re-route and direct calls so that queries can be dealt with efficiently.

The Hermes contact number is also able to deal with people looking to book one of their services. These services include payment being taken over the phone, and informing you of all the details that pertain to your delivery.

Common reasons people get in touch with the Hermes contact number

I need to make a complaint about Hermes - how can I do this?

Although in general they reach the high standards expected of them, the Hermes customer service team do have to deal with a lot of calls relating to the fact that they have people needing to log a complaint. These complaints can either be against the company itself or one of their employees, but they do account for a large proportion of the people dialling.

As they are an established courier company, the Hermes helpline has set procedures for dealing with calls of this nature. In most cases, the customer service agent will be able to offer a solution immediately over the phone, which may include financial reparations.

If you feel that the Hermes contact number team are not giving you the required solutions, there is the option of escalating your complaint to an independent body. The customer support agent is legally obliged to give you information about this.

I need to track my Hermes parcel

Like all major delivery companies, Hermes have moved their customer service towards the online portals that are becoming commonplace. Sadly, there are always going to be times during which this is not available to the person who needs it – and this is where a call to the Hermes phone number can help.

As long as you have your tracking number, the Hermes phone number’s automated service should be able to tell you at which part of the process your package is currently residing. The staff can also deliver possible information about when it may arrive.

My Hermes package has been lost or damaged - what do I do now?

It is an unfortunate reality that some parcels are always going to get lost or damaged in transit. As the company have to deal with such a high volume of parcels each day, there is always going to be someone unfortunate enough to experience issues.

To this end, the Hermes customer service number is equipped to deal with anyone having these problems. In most cases, the Hermes team should be able to offer financial compensation in line with the agreement made by the person sending the package when they complied with the terms and conditions of transit with Hermes.

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ewa - 2015-11-25 09:27:36

the wolrse company ever.nobody answered where is my parcel, redelivery my item on 19/11/2015 today is 25/11/2015 and seller still waiting for item,i called to hermes and they does not know what happen, poor service

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Address Details:
Leeds, Morley
Phone: 0843 504 0396
E-mail: send mail
Website: visit site
Opening Hours:
Monday - Friday 08:00am - 20:00pm
Saturday - Sunday 08:00am - 16:00pm

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