Hastings Direct do offer a variety of ways through which people can get in touch with the company. However, when it comes to making a complaint, there are strict procedures that customers need to go through in order to make sure the matter is handled.
Although matters can be addressed by e-mail, the quickest way to log a complaint with Hastings Direct is to do so by calling their customer service team. The Hastings Direct contact number has a department that specifically deals with complaints. As well as potentially resolving a matter immediately over the phone, they can provide information about what further steps can escalate the matter.
In a worst case scenario, you may be advised to contact the industry ombudsman with information relating to your issue. However, the Hastings Direct contact number team will be able to provide you with details relating to this – and they are in fact legally obliged to do so.