DWP Contact Number

DWP Contact Number
Contact information for all DWP enquiries
Looking for the phone number for the DWP customer services team & other departments such as complaints? The Dial2Donate DWP Contact Number will connect you directly to DWP Customer Services department.
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0843 504 0363

"A large percentage of the call cost will be donated to a local appeal"

DWP helpline number

As the largest of all the UK government departments, the DWP contact number is constantly inundated with people getting touch with them for various different reasons. As they operate the majority of benefits and welfare payments in the country, there are always going to be people who need to phone their helpline in order to have some issue dealt with by their support staff.

Sadly, one of the main ways in which the British government have attempted to cut costs in recent times is by reducing the amount of support offered to people on benefits. These cuts have led to a rise in the number of calls made the to Department for Work and Pensions (DWP) in order to make a complaint or log an issue. Thankfully, the DWP telephone number still has many UK based call centres that are equipped to deal with queries on any matter pertaining to the department.

A move towards online support has been one of the main policies of the DWP in recent times. Sadly, this shift to web-based portals has been slower and more difficult than initially expected. These difficulties are evident by the fact that most experts recommend that most matters should still be raised by dialling the DWP directly rather than going through the gov.uk website.

As such a complex organisation, the DWP helpline is divided in such a way that allows all calls to the main switchboard to get routed to the team that can assist most effectively. These calls may include any issue relating to ESA, the Jobcentre Plus or any other benefits payment, as well public pensions matters and child maintenance. Regardless of your issue, the DWP phone number should be able to offer some support.

Common reasons people call the DWP contact number

I need to appeal a decision made by the DWP - what can I do?

Most of the appeals processes handled by the DWP are usually done so by post. The reason for using post is normally to do with the amount of extra documentation that is required to assess a case, and the timeframes involved.

However, in some specific circumstances, the DWP phone number team should be able to start an appeals process against a decision made against you. In most cases though, they will simply be able to offer helpful advice on how to best make your case, as well as giving information around what stage of the process your appeal is currently in.

Following cuts by the government, appeals are believed to be one of the main reasons that people call the DWP helpline number, and this is reflected by the size of the times that deal with this.

How can I make a complaint about the DWP?

Sadly, recent years have seen the amount of people needing to make a complaint about certain aspects of the DWP grow almost beyond belief. This rise is heavily linked to the amount that their bodies have been cracking down on the payments that are made to benefits, and exactly who is entitled to make a claim.

Sadly, most experts seem to believe that these changes in the structure of benefit payments in the UK have been ineffective. They believe that the changes are simply hitting the most vulnerable members of society the hardest in a time of austerity. By lodging a complaint, there is a strong chance that a decision gets overturned or that the process may be changed entirely.

DWP complaints can be lodged over the phone. The DWP contact number team should be able to either offer immediate assistance on whatever matter is bothering you or offer information about how the problem can get resolved in the future.

What benefits am I entitled to?

Despite the current image of the DWP not wanting to pay any new claimants anything at all, this clearly isn’t the case. The UK government has an obligation to protect the most vulnerable members of British society. Even though guidelines on who can claim have got tighter, they do still encourage people who need to claim to do so.

If you are uncertain over what welfare payments you can claim, the DWP helpline should be able to offer assistance. As long as you provide all the required information surrounding your personal circumstances and of your dependents, they should be able to give you information about what you could claim over the phone straight away.

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Address Details:
United Kingdom, London
Phone: 0843 504 0363
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Opening Hours:
Monday - Friday 08:30am - 17:00pm

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