DPD Contact Number

DPD Contact Number
Contact information for all DPD customer enquiries.
Looking for the phone number for the DPD Customer services team & other departments such as complaints? The Dial2Donate DPD Contact Number will connect you directly to DPD Customer Services department
Click2Call0843 504 0395

”A large percentage of the call cost will be donated to a local appeal”

DPD customer service number

As one of the top logistics and delivery companies in the UK, the DPD contact number is responsible for answering queries for the thousands of customers who use the organisation each and every day. The list of different problems experienced by their clients is long and varied – and this is why DPD hold some of the largest call centres of any courier company in the country.

Split into specialist teams, the expertly trained DPD phone number staff address a whole host of matters that their customers commonly experience. The majority of calls that the customer service staff deal with are simply straightforward questions or queries. However, their helpline team are also able to deal with deeper issues that may require further investigation and correspondence with their worldwide logistics team.

Much like DHL and UK Mail, DPD have followed their competitors lead in attempting to move a huge amount of their customer support towards their website. While offering consumers extra methods to get in touch with a business is always to be applauded, many people have called into question whether internet customer service portals offer the same amount of support as their traditional counterparts.

Judging by the feedback on social media, the DPD website does a great job of managing straightforward issues – such as parcel tracking. However, with more complex matters, it appears that there is nothing that can adequately replace speaking to a member of the DPD contact number staff about the problem.

The lengthy turnaround times of e-mail and an apparent lack of consumer confidence in live chat means that dialling a company is usually the only real way to get an immediate resolution to your problem. The DPD phone number can be used to deal with queries for every aspect of their business, including their express and business delivery options.

Common reasons why people get in touch with the DPD contact number

How can I make a complaint about DPD?

Unfortunately, even with the advances that DPD have made in their logistics and operations systems, there are always going to circumstances in which they do no live up to the standards expected of them. In these situations, it is recommended that you get in touch with the DPD contact number in order to log a complaint.

Although you can raise issues online, it can take a couple of days for a company’s online team to get back to you when using an online form. This factor makes online correspondence less than ideal if your matter is time sensitive. By calling the DPD customer service number, a member of their helpline staff should be able to provide immediate assistance and hopefully come to an immediate resolution that suits all parties involved.

If you feel that the DPD phone number team are not taking your complaint seriously enough or are not giving you the solutions you desire, the matter can be escalated further. Contact agents are legally bound to inform you of how you can move a matter on to an industry ombudsman, as well as the kinds of documentation you will need to support your claim.

How can I track my DPD parcel?

As the infrastructure of delivery companies has increased, so has the ways in which you can track a parcel. Similar to the ways of main rivals Hermes and UPS, DPD can see exactly where a package is in the world. To this end, the company encourage that parcel tracking takes place via the DPD website. Simply enter a consignment number, and a few more details and the system should be able to give you access to information about where your package is.

In some cases, the online system may not be working, or you may be unable to use the system. In this case, the DPD contact number team has a service where they can track the location of your delivery. This service can be accessed by dialling their central customer service number and inputting the requested details.

I need to send a a parcel - can the DPD helpline assist me?

Along with dealing with general queries and complaints, the DPD helpline has a huge amount of contact staff who are exclusively responsible for organising new deliveries. Despite now offering to take new bookings using their website, it is believed that the DPD customer service number is the main way in which people send parcels through the business.

The DPD sales staff can offer advice tailored to your unique circumstances and that suit the item that you are sending. They will be able to inform you of the costs, as well as an expected time of arrival. In addition to this, they will also organise a member of the DPD logistics team picking the parcel up.

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James - 2015-11-17 15:39:58

they're crud

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Address Details:
United Kingdom, Smethwick
Phone: 0843 504 0395
Website: www.dpd.co.uk
Opening Hours:
Monday - Sunday Available 24hrs

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