Contact details for customer service
Looking for the phone number for the customer services team & other departments such as complaints? The Dial2Donate contact number will connect you directly to the customer services department.
This site offers advice and call forwarding options, and we are in no way affiliated with any organisation mentioned on this website. Calls to 084 numbers cost up to 7p per minute plus your network access charge. Call Connection Phone Number

1 pence per minute of your call will be donated to a local charity at no extra cost to you, simply by using this Dial2Donate number. Calls may cost up to 7 pence per minute from a BT landline, but may vary depending on your service provider.


With an estimated 540,000 properties worldwide and around 700,000 rooms reserved daily, it is easy to see why is the first choice for so many customers around the globe. To find out what can do for you please click online or simply ask for details via their dedicated customer service line – available 24-hours a day, 7-days a week. What’s more, advisors are conversant in over 40 different languages, so there is always an expert able to explain further.

Cancelling or changing your booking

Making amendments to your booking is easy thanks to’s handy online self-service tool. Despite offering free cancellation on most rooms, it is nevertheless important to also refer to the individual hotel’s cancellation policy.

Looking for a holiday closer to home?

In addition to a host of worldwide destinations such as Bangkok, Brussels, Mauritius and even Australia, there are many beautiful UK breaks available through Weekend breaks, overnight accommodation or a longer leisurely stay, you’ll find a world of choice at Of course, many customers prefer to discuss their travel requirements directly, that’s why helpline staff are always happy to tell you more.

Not sure where to go?

Deciding where to go on your next trip isn’t always easy. That’s why have systems in place to provide all the location, accommodation and pricing information you need to help make your mind up. For a quick guide to the many possibilities out there click’s destination finder at Alternatively, advisors are available 24-hours a day, 7-day a week to tell you more.

Booking confirmation made easy

For your peace of mind automatically send email confirmation detailing your booking information. Should you misplace your booking information, please don’t hesitate to contact a member of the team.

Making a booking without a credit card

The majority of hotel and room bookings made through require a credit card. However, there are a few hotels that do not require one. The team will advise upon which such locations are available without a credit card reservation – lines are available 24-hours a day, 7-days a week for your convenience.

Contacting customer services

There are many reasons customers have for contacting, from requesting a late checkout and arranging specialist meals to booking cancellations and room upgrades. Most queries can be addressed online at – using your unique booking number and pin code. If you’d prefer to contact the customer services team directly, please don’t hesitate to call the Contact Number (for call connections) provided.

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