ASOS customer services number
Taking on the likes of Topshop, Topman and River Island while sticking resolutely to being a solely online entity, the ASOS contact number has quickly become one of the most phoned of any helpline in the UK. The fact that they have no offline presence in order to absorb some of the customer service queries is one reason so many people need to dial. In fact, while their high street rivals deal with the majority of matters using the staff in their physical shops, the ASOS phone number is the only real way of dealing with a problem directly. Consequently, their call centre staff have to deal with thousands of queries each and every day.
Being a company who operate mainly through their website, it is natural that the company offer extensive consumer support using online portals. In fact, since their formation at the turn of the millennium, ASOS have pioneered customer service through social media. The company like to encourage people to get in touch with them through Twitter and Facebook (as well as their contact us forms via the website). However, most consumers seem to find that this is a scant replacement for speaking directly to a contact agent over the phone.
The majority of calls made to the ASOS phone number are in regards to some form of complaint that the user needs to lodge with the company. These can include complaints, refunds and refunds, as well as general billing issues. While the slow turnaround of issues logged online is largely prohibitive for having matters addressed using that method, the ASOS contact number can offer speedy assistance on almost any matter.
Independent consumer review websites consistently place the ASOS customer support team among the best in the industry. Many believe that this friendly and helpful support is part of the company’s business strategy, encouraging consumer confidence. This form of approachable service is something that has helped make e-commerce seem natural, when only a few years ago many members of the British public were wary of placing orders online. If you have any issues, it is recommended you call the ASOS contact number immediately.