ASOS Contact Number

ASOS Contact Number
Contact information for all ASOS customer enquiries
Looking for the phone number for the ASOS Customer services team & other departments such as complaints? The Dial2Donate ASOS Contact Number will connect you directly to ASOS Customer Services department.
0843 504 0331

"A large percentage of the cost of the call will be donated to a local appeal"


ASOS customer services number

Taking on the likes of Topshop, Topman and River Island while sticking resolutely to being a solely online entity, the ASOS contact number has quickly become one of the most phoned of any helpline in the UK. The fact that they have no offline presence in order to absorb some of the customer service queries is one reason so many people need to dial. In fact, while their high street rivals deal with the majority of matters using the staff in their physical shops, the ASOS phone number is the only real way of dealing with a problem directly. Consequently, their call centre staff have to deal with thousands of queries each and every day.

Being a company who operate mainly through their website, it is natural that the company offer extensive consumer support using online portals. In fact, since their formation at the turn of the millennium, ASOS have pioneered customer service through social media. The company like to encourage people to get in touch with them through Twitter and Facebook (as well as their contact us forms via the website). However, most consumers seem to find that this is a scant replacement for speaking directly to a contact agent over the phone.

The majority of calls made to the ASOS phone number are in regards to some form of complaint that the user needs to lodge with the company. These can include complaints, refunds and refunds, as well as general billing issues. While the slow turnaround of issues logged online is largely prohibitive for having matters addressed using that method, the ASOS contact number can offer speedy assistance on almost any matter.

Independent consumer review websites consistently place the ASOS customer support team among the best in the industry. Many believe that this friendly and helpful support is part of the company’s business strategy, encouraging consumer confidence. This form of approachable service is something that has helped make e-commerce seem natural, when only a few years ago many members of the British public were wary of placing orders online. If you have any issues, it is recommended you call the ASOS contact number immediately.

Common reasons why people ring the ASOS contact number

What do I do if I need to return an item to ASOS?

Returning items to ASOS is relatively straightforward. In most cases, it is merely a case of following the instructions included in your parcel from the company. These instructions can include taking the package to your local collection point or arranging for it to be picked up by a courier and taken back to an ASOS distribution centre.

If your reason for return falls outside of the standard reasons, it is worth calling the ASOS phone number in order to clarify matters. In special circumstances, they may also be able to arrange to waive the costs of returning a package, and could expedite the refund or returns process.

How do I make a complaint about ASOS?

How urgently you need your complaint resolved depends on which method it is recommended that you use. Generally, for any ASOS customer service issues that are not time sensitive (such as issues with the ASOS website or general enquiries), their online support portals are more than sufficient in offering assistance.

If you problem needs resolving immediately, we always recommend using a dedicated ASOS contact number. Their contact staff will be able to offer steps towards immediately resolving your matter and can offer advice on how to log a formal complaint with the company if these are not sufficient.

Can I get help about ASOS Marketplace?

For those who are unaware, ASOS Marketplace is the peer-to-peer section of the company’s website and has proved to be one of the main points of growth for the brand. Allowing small designers an outlet for their custom made clothes – as well as a chance for people to resell items they no longer need – the scheme has drawn comparisons to eBay and Etsy.

A growing number of calls to the ASOS contact number are believed to be about ASOS Marketplace for a whole host of different reasons. Issues common to other online marketplaces – such as items not being as described, or sellers not delivering on items – are some of the more common issues.

At the moment, ASOS marketplace isn’t believed to have a dedicated customer service number, but you can direct any issues with the system to the central ASOS phone number.

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Reg - 2014-10-22 13:12:28


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Address Details:
United Kingdom, Hemel Hempstead Hertfordshire
Phone: 0843 504 0331
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