Whether you choose to shop in-store or online, there’s a variety of affordable products just a drive or click away, all available from Asda Direct. Despite finding a world of choice at www.directasda.com, there are cases when it is easier to speak to a member of the Asda Direct customer service team. Thankfully, Asda’s customer service advisors are just a phone call away – lines are open from 8am until 8pm, 7-days a week.
Click & Collect at Asda Direct
Without a doubt, Asda Direct’s Click & Collect service is a convenient and efficient way to shop. As Asda Direct suggest, any orders placed by 7pm can usually be collected in store the next day or arranged for prompt delivery. However, you may still wish to track your order. Are you aware that orders can either be tracked by clicking online at www.directasda.com? If you’d prefer to ask an Asda advisor directly, one call is usually all it takes.
Asda Direct cancellations
Although it is possible to manage most things regarding your Asda Direct order online, one thing that can’t get processed via the website is order cancellation. If you do wish to cancel your Asda Direct order, it is imperative to call their dedicated customer service team. For orders that are not yet dispatched, cancellation is usually possible – please note that Asda Direct’s customer service phone number is available from 8am until 8pm, 7-days a week.
Returning or Exchanging your Asda Direct order
Circumstances sometimes arise when you may need to exchange or even return your Asda Direct order – thankfully this is typically a straightforward process. You may prefer to manage your exchange or refund online via www.asda.custhelp.com or by calling the Asda Direct customer service team via the contact number provided, between 8 and 8, Monday to Friday.
Why can’t I track my Asda Direct order?
On occasion products delivered to your home address are transferred using an independent courier. In such situations, it can be difficult to ascertain the status of your order. However, Asda’s dedicated team have the ability to tell you all that you need to know.