Alton Towers customer service number
Alton Towers is one of the largest theme parks in the country. So, the Alton Towers contact number is in constant demand from people needing to get in touch with the organisation for one reason or another. Technically known as the Alton Towers Resort now – because they have a full complex, including on-site hotel – the company is known for its innovative roller coasters and rides. It is also renowned for the best quality of customer service.
Technically rivalling the likes of Blackpool Pleasure Beach and Drayton Manor (among others), Alton Towers is arguably the pinnacle of theme parks in the UK for thrill seekers. However, they also cater for families, couples and individuals – and this enormous potential customer base is the reason that they have such a well staffed British-based call centre. Judging by reports on social media, they provide a level of support that goes way above the call of duty – something that reflects the brand’s values as a whole.
Common questions for the Alton Towers team
As such an enormous business, the range of different reasons for calls made to the Alton Towers phone number is always going to be huge. However, it is easy to guess what the kind of calls that their contact operatives will be receiving by looking at customer feedback. Currently, leading questions appear to be about making bookings, asking for amendments and needing to make complaints about something that has happened at the resort. They obviously also deal with general enquiries and requests for special arrangements for certain visitors to the park, as well as a variety of other things.
Much like their rivals, Alton Tower customer service has slowly started to migrate towards their website. Such services take some of the workload from their call centre staff and also meets the requests of some of their customers. However, for many companies, it is mainly a cost-cutting exercise, as it means that they have to employ fewer people to man to a helpline. While the online platform certainly does have some advantages, it seems that most people still prefer to have their matters resolved by calling the Alton Towers contact number.